ffective Date: august 10, 2025

1. Shipping Information

We currently ship to customers in the United States and internationally. Orders are processed within 3–5 business days unless otherwise stated (e.g., for pre-orders).

Shipping Rates:

  • Shipping costs are calculated at checkout based on your location, order weight, and chosen delivery method.

  • International customers are responsible for any customs duties, taxes, or fees charged by their country’s import regulations.

Delivery Estimates:

  • Domestic (U.S.): 3–7 business days after dispatch

  • International: 7–21 business days after dispatch (varies by destination)
    Please note: Delivery times are estimates and may be affected by postal delays, customs processing, or peak seasonal demand.

Pre-Orders:
If your order includes a pre-order item, your entire order will be shipped when the pre-order item becomes available.

shipping & returns policy

2. Order Tracking

Once your order ships, you’ll receive an email with a tracking number and link. Tracking may take up to 48 hours to update after dispatch.

3. Packaging

We take care to pack your items securely to prevent damage during transit. Orders containing books are typically shipped in sturdy mailers or boxes.

4. Returns & Refunds

We generally do not accept returns unless the item arrives defective, damaged, or incorrect. If you receive a faulty or wrong item, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

If approved, we will arrange a replacement or issue a refund.

5. Cancellations

Orders may be canceled within 24 hours of purchase as long as they have not yet been shipped.

6. Contact Us

For shipping or return inquiries, please email us at help@theeleventhpage.com with your order number in the subject line or via our Contact Us page.